Privacy policy

What we collect, why we collect it, and how to get it back.

Screen Door Company is committed to protecting your personal information. This policy sets out how we collect, use, store and disclose it.

We handle personal information in accordance with the Privacy Act 2020 and its thirteen information privacy principles. A copy of the principles is available from the Office of the Privacy Commissioner at privacy.org.nz.

What we collect and why

We collect the information we need to sell you something and get it to you: your name, your delivery address, your email address and your phone number. We use it to process your order, to keep you informed about it, to answer your questions, and to keep the accounting records the law requires us to keep.

We collect it from you directly, through this website at flyscreendoor.co.nz, by email, and through the payment providers you choose to use.

Payments

Card payments are processed by Stripe and PayPal payments by PayPal. We never see or store your full card number.

Who we share it with

We share your delivery details with the warehouse and the courier that carry your order, and nothing more than they need. We do not sell, rent or trade your personal information.

Analytics and cookies

This website uses Google Analytics 4 to count visits and understand which pages are useful. It also uses a Google Ads conversion tag so we can tell which advertisements lead to a sale. Both set cookies. Our cookie policy explains what each one does and how to refuse them.

Keeping it, and getting rid of it

We keep order records for as long as our tax and accounting obligations require, and no longer. Information we no longer need is deleted.

Seeing and correcting your information

Under the Privacy Act 2020 you may ask us for the personal information we hold about you, and ask us to correct it if it is wrong. Email theteam@flyscreendoor.co.nz and we will respond within 20 working days.

Complaints

If you are unhappy with how we have handled your personal information, tell us first and we will try to put it right. If you are still unhappy you can complain to the Office of the Privacy Commissioner at privacy.org.nz.

Links to other websites

This policy covers this website only. Sites we link to have their own policies.

Microsoft Clarity analytics

Microsoft Clarity stays off until you choose to enable it here. With your permission, Clarity helps us understand public page use through analytics, heatmaps and session recordings. Microsoft receives usage data as an independent data controller and handles it under its Privacy Statement, including its described service-improvement and advertising-related uses. Text and sensitive fields are masked; checkout, account and other sensitive routes are excluded.

Advertising storage is denied and Clarity's advertising integrations are disconnected. Your choice is remembered in this browser for up to 180 days. Older Google-only choices do not enable Clarity. You can turn Clarity off here at any time; withdrawal stops future recording after a page reload and clears its first-party cookies. It does not delete data already received. Contact us using the contact details on this website about privacy or data requests.

Optional Clarity analytics is off.